MoneyGram corporate website

Report Illegal &
Unusual Activity

What to report

MoneyGram is committed to a strong compliance program, and to preventing and stopping fraud to protect our customers and business partners. As part of that commitment we offer a variety of ways for our Agents and their employees to stop fraudulent transactions, report any ethical violations and suspicious activities they are aware of.


IMPORTANT NOTICE:  
Agents and employees of Agents, if you suspect that any transaction is related to any unlawful activity, DO NOT process that transaction.

If a consumer transaction appears to be unlawful activity and fraud-induced and is in progress (funds not picked up), then contact MoneyGram immediately by telephone.

Agents and their employees have the ability to contact MoneyGram immediately by phone or online to:

MoneyGram will make every reasonable effort to ensure the confidentiality of those furnishing information, unless MoneyGram is required by law or regulation(s) to disclose the information.

In addition, for those Agents and their employees located in the European Union may report this information directly to the applicable regulator. When reporting suspected violations directly to the applicable regulator, you are not required to disclose this information to MoneyGram.

Reporting Directly to MoneyGram

Ethical violations

Ethical violations include engagement in  unethical, improper, or illegal conduct or failed to comply with any applicable governmental law, rule or regulation. If you become aware of any information that leads you to believe that an employee of an Agent or a MoneyGram employee has engaged in these acts, report that information to MoneyGram. Ethical violations may be reported anonymously.

Report by phone

Report by online form

Potentially suspicious or unusual consumer activity

Activities that occur during a money transfer transaction may include potential instances of consumer fraud activities attempted by consumers OR individuals participating in:

  • money laundering
  • terrorist financing
  • consumer transactions appear to be fraud-induced and are no longer in progress

If you become aware of any information that leads you to believe that the activity is potentially suspicious or unusual, report that information to MoneyGram.

Report by phone 

Report by online form

Reporting Directly to the European Union Country Regulator

Agents and their employees located in the European Union may report suspected violations directly to the applicable regulator. When reporting suspected violations, you are not required to report and/or share this information with MoneyGram.

Access European Union applicable regulator numbers (PDF)