Compliance is an extremely important topic for MoneyGram.
MoneyGram embraces a culture of compliance in our commitment to protect consumers who use our products and services. We want to ensure our services are not being used to process illegal transactions related to money laundering, fraud, scams, terrorist financing, OFAC and other watch list or sanctions violations, and any degree of illicit behavior.
As a MoneyGram Agent or Partner, it is crucial that you understand the impact of illegal transactions on you, our customers, and on MoneyGram as a whole. It is your personal obligation to comply with the requirements of MoneyGram Policies and Programs. This also means knowing, staying current with, and following each city/state/province/country compliance regulations related to your business.
MoneyGram Agents and their employees should also safeguard the systems used to process MoneyGram transactions from illegal activities such as:
- Stealing employee or consumer data
- Manipulating computer systems with unauthorized software updates
- Attempts to send "test" or other unauthorized transactions via the phone
You and your employees are asked to often review the training material and industry related information accessible by the links on the left side of this page to minimize illegal use of your business and MoneyGram products and services.
Thank you for working together with MoneyGram to create a culture of compliance and protecting the interest of our customers.
Select from the links below to read MoneyGram's Anti-Money Laundering Training Guide, Compliance Program, and other Anti-Money Laundering (AML) documents. Links to government documents like CTRs, SAR-MSBs and Money Services Business Registration forms are also available.
FinCEN E-File Guidelines for SARs and CTRs - updated 2012
United States Agents
For more information, please email AMLonline@moneygram.com or call 1-800-444-3010, option 6.
Visit the MoneyGram University, our online AML training for agents.
MoneyGram International has been working with the FBI and other law enforcement agencies in their investigation of terrorist organizations. We ask that any of our business partners who suspect activity relating to these attacks call the FINANCIAL INSTITUTIONS HOTLINE at 1-800-556-3974.
For more information on the hotline and suspicious activity reporting, please see the U.S. Treasury Department's recent announcement relating to terrorist activity and list of blocked individuals and organizations.