Anti-Money Laundering & Anti-Fraud Resources for Agents

You can help stop criminal activity before it starts. As a MoneyGram Agent, you are the first line of defense in protecting our customers and preventing criminal abuse of our services. Use the following resources relevant to your country or region to help identify, document, and report any potentially suspicious or unusual activity.

United States Resources

Agent Compliance Resource Kit

Please find essential instructions and logs from the resource kit below. To request the complete kit, please email AMLonline@moneygram.com.


Compliance Training Resource

 

Financial Institutions Terrorism Hotline

Financial Institutions Terrorism Hotline logo image

MoneyGram works with the FBI, OFAC, and other global law enforcement agencies in their investigation of terrorist organizations. We ask that any of our business partners or Agents who suspect transactions or business deals that might be related to terrorist activity immediately contact the U.S. Department of Treasury by phone at 1-800-767-2825 or 703-905-3591 or by email to FRC@fincen.gov. For more information on terrorist financing and other illegal activities, please visit the   U.S. Department of Treasury website.

Cumplimiento de anti lavado de dinero
para agentes de Estados Unidos

Compliance Training ResourceFormularios en blanco

 Puede solicitar la completa Manual de Referencia de Cumplimiento para los Agentes de MoneyGram envié un correo electrónico a AMLonline@moneygram.com.

Canada Resources

English

There are four (4) ways Agents can refer potentially suspicious or unusual activity to MoneyGram:

1. Completing and faxing the Canadian Activity Report (CAR) form to MoneyGram within one (1) business day of the potentially suspicious or unusual event. The form must be faxed to 720-568-8640 ATTN: CAR.

2. Completing the online report form here

3. Calling 1-720-362-5024 to report the potentially suspicious or unusual activity.

4. Reporting the potentially suspicious or unusual activity using the Compliance Reporting Portal (CRP)

Agents may request an electronic copy of the Canada Agent Compliance Regime and Training Resource Guide by email at AMLonline@moneygram.com or by phone at 800-444-3010 (select option 6).

Français

Il existe quatre (4) façons pour les Agents de signaler les activités potentiellement suspectes ou inhabituelles à MoneyGram.

1. Les Agents doivent remplir et envoyer le formulaire Rapport d'activité canadien (CAR) à MoneyGram dans un (1) jour ouvrable après l'événement potentiellement suspect ou inhabituel.

Une fois le formulaire CAR rempli, il doit être envoyé par télécopieur au 1-720-568-8640 À L'ATTENTION DE: CAR

2. Les Agents doivent remplir le formulaire de référence en ligne à http://corporate.moneygram.com/compliance/report-illegal-and-unusual-activity/potentially-suspicious-or-unusual-activity-report

3. Les Agents doivent appeler au 1-720-362-5024 afin de signaler les activités potentiellement suspectes ou inhabituelles

4. Les Agents peuvent signaler les activités potentiellement suspectes ou inhabituelles par le biais du Portail de rapports de conformité (CRP)

Ces documents sont au format. Pdf. Pour recevoir ces documents en format MS Word, ou pour recevoir une copie imprimée de ces documents, s'il vous plaît envoyer une demande à AMLonline@moneygram.com ou appeler MoneyGram AML conformité au (800) 444-3010, et sélectionnez l'option 6.  


Latin American Resources

English
Agents may request the complete Agent Compliance Resource Kit by sending a request to  AMLonline@moneygram.com.

Español
Puede solicitar la completa Manual de Referencia de Cumplimiento para los Agentes de MoneyGram envié un correo electrónico a  AMLonline@moneygram.com.