Customers around the globe entrust MoneyGram to transfer funds to the people they care about and to provide timely bill payment. With this trust comes a responsibility to remain true to our commitment to impeccable ethics and uncompromising integrity. Integrity is a core value at Moneygram and it fuels our reputation as a global money transfer company and enables us to be a good partner and a preferred brand. It’s what gives our customers, our agents and our business partners the confidence to trust us in moving $1 billion every day.
While MoneyGram has a written Code of Conduct (available in English, Dutch, French, German, Polish, and Spanish), we are aware no written document can embody every circumstance. What our policy provides is a roadmap and direction for employees and company leaders to make the right choices for our business, our customers and ourselves.
Our commitment to stellar business conduct and ethical behavior is nurtured by open, honest communication. We want employees to feel comfortable approaching their supervisor or other manager in instances where there is a misunderstanding or violations of policies or standards may have occurred.
In situations where employees prefer to place an anonymous report in confidence, you are encouraged to use this ethics line. This reporting line is hosted by EthicsPoint, a third-party provider for secure, anonymous reporting. You are encouraged to submit reports relating to violations stated in our Code of Conduct (available in English, Dutch, French, German, Polish, and Spanish), as well as call for guidance related to policies and procedure and providing positive suggestions and stories to enhance our ethics conversations across the company.
The information you provide will be sent to MoneyGram by EthicsPoint on a totally confidential and anonymous basis. You may provide your name if you choose to have personal follow-up. Either way, your comments will be heard at MoneyGram.
To help you in understanding the service provided, see the EthicsPoint FAQs for more information.
After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.