US Privacy Policy

Privacy Statement

This privacy statement applies to transactions originating in the United States.
Rev. Dec. 2013





Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share and protect your personal information. Please read this notice carefully to understand what we do.



The types of personal information we collect and share depend on the product or service you have with us. This information can include but is not limited to:

  • Contact information such as name, address, telephone number or email address;
  • Identification information such as Social Security number, driver’s license number, passport number or other government identification number and date of birth;
  • Account balances and transaction history;
  • Credit history and payment history;
  • Bank account or debit/credit card account information; and
  • Log file information created when you access our website that is automatically recorded by our servers, such as your IP address, browser type, operating system, the referring web page, pages visited, the date and time you access our website and cookie information.

You consent to our collection, transfer and storage of your personal information by computers or other transfer or storage devices in the United States and elsewhere.



Financial companies share customers’ and consumers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ and consumers’ personal information; the reasons MoneyGram chooses to share; and whether you can limit this sharing.


Reasons we can share your personal information





you limit this


For our everyday business purposes— such as to process your transactions; detect and prevent fraud and other illegal activities; maintain your account(s); cooperate with criminal or government investigations; respond to court orders and subpoenas; report to credit bureaus; gather information about website access, usage and performance; enhance your consumer experience; validate your identity or your creditworthiness; in the event MoneyGram were to become involved in a merger, acquisition or any form of sale of some or all of its business; or as otherwise permitted or required by law.



For our marketing purposes— to offer our products and services to you



For joint marketing with other financial companies



For our affiliates’ everyday business purposes— information about your transactions and experiences



For our affiliates’ everyday business purposes— information about your creditworthiness


We don’t share

For our affiliates to market to you



For nonaffiliates to market to you




To limit our sharing?

If you prefer that we limit sharing with affiliates or nonaffiliated third parties as described above, you may opt out of those disclosures as follows:

  • Call 1-800-MONEYGRAM (1-800-955-7777)
  • Send an email to
  • Visit us online at, log into your account and edit your Personal Information settings
  • Send mail to: MoneyGram Attn: Privacy Office 2828 North Harwood Street 15th Floor Dallas, TX 75201

Note: If you are a new customer or consumer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing. Disclosures not subject to an opt-out choice include: disclosures necessary to effect, administer or enforce a transaction you request; disclosures to our authorized service providers (including MoneyGram Agents); disclosures permitted or required by law or disclosures to prevent fraud or other illegal activities. 



Call 1-800-MONEYGRAM (1-800-955-7777) or go to and click on the “Contact Us” link.


Who we are


Who is providing this notice?

MoneyGram Payment Systems, Inc.


What we do


How does MoneyGram protect my personal information?

To help protect your personal information from unauthorized access and use, we endeavor to use reasonable security measures. These measures can include physical, electronic and procedural safeguards such as computer safeguards and secured files and buildings. We also endeavor to limit personal information access to only employees, agents and representatives who need to know. Despite our efforts, third parties may unlawfully intercept or access your transmissions to us or may wrongly instruct you to disclose information to them by posing as MoneyGram or by misinforming you about our services.

How does MoneyGram collect my personal information?

We collect your personal information, for example, when you

  • send or receive money, complete a payment or use or request other products or services from us
  • provide account information or otherwise give us your contact information
  • show your government issued ID
  • use our online sites (for example, to complete a transaction, manage your accounts, or provide your choices) or click on our online ads on other sites
  • enter a MoneyGram-sponsored or affiliated promotion

We also collect your personal information from a variety of sources, including without limitation, computer systems; third party sources such as our business clients, government agencies and other suppliers of information; and consumer reporting agencies – all in compliance with and subject to the limitations of applicable law.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. For details, see the “To limit our sharing” section, and see below for more on your rights under state law.

What happens when I limit sharing for an account I hold jointly with someone else?

Your choices will apply to everyone on your account.





Companies related by common ownership or control. They can be financial and non-financial companies.


Companies not related by common ownership or control. They can be financial and non-financial companies.

  • • Nonaffiliates we share with can include financial companies such as MoneyGram agents or authorized delegates that offer our services, banks, credit card companies, brokerage houses, mortgage lenders and mortgage originators; non-financial companies such as retailers, direct marketers, auto dealers, utility companies, membership clubs and other providers of goods and services; non-financial companies that provide products and services complementary to MoneyGram services or the locations that offer such services; government agencies; third parties as necessary to process transactions that you have requested or authorized; and otherwise as permitted or required by law.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners include MoneyGram agents or authorized delegates, and companies that provide products and services complimentary to MoneyGram services or the locations that offer such services.


Other important information

STATE PRIVACY LAWS – We will comply with state privacy laws to the extent they apply to MoneyGram services.

California residents: In accordance with California law, we will not share information we collect about you with companies outside of MoneyGram except as required or permitted by law. For example, we may share information to service your accounts, complete requested transactions, or to provide rewards or benefits to which you are entitled.

Nevada residents: This notice is provided to you pursuant to state law. Nevada state privacy laws permit us to make marketing calls to existing customers, but if you prefer not to receive marketing calls, you may be placed on our internal opt-out list by calling us at 1-800-MONEYGRAM or you may also contact the Nevada Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Ste 3900, Las Vegas, NV 89101; telephone 702-486-3132; email:

Texas residents: If you have a complaint, first contact MoneyGram Payment Systems, Inc., at 1-800-MONEYGRAM. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking: 2601 North Lamar Boulevard, Austin, TX 78705-4294; 1-877-276-5554 (toll free);

Vermont residents: In accordance with Vermont law, we will not share information we collect about you with companies outside of MoneyGram except as required or permitted by law. For example, we may share information to service your accounts, complete requested transactions, or to provide rewards or benefits to which you are entitled.

CHILDREN’S PRIVACY – Our website is not directed at children under the age of 13. MoneyGram does not knowingly collect or maintain information from persons under the age of 13.

EXTERNAL WEBSITES – Our website may be linked to or from third party websites. MoneyGram is not responsible for the content or privacy practices of websites that are linked to or from our website.

COOKIES – Some of our web pages may contain "cookies," or data which are sent to your web browser and stored on your computer. "Cookies" allow our server to recognize you as a returning web visitor or MoneyGram customer if you return to the website using the same computer and browser. Cookies also allow MoneyGram to record your browsing history. You may configure your web browser to not accept cookies or to notify you if a cookie is sent to you; if you decline cookies you may not be able to use all the functionality of our website.

ADVERTISING ON THIRD-PARTY SITES – MoneyGram may use one or more third-party advertising service providers to display our advertising on third-party sites to users who may have an interest in our products, services or promotions. If you visit our site or show interest in our products, we may use those providers to serve banner ads or other advertising to you when you are on other sites. Those providers may use information such as web pages visited, search keywords entered, your activities on our site, or your responsiveness or interest in our email promotions to make that determination. To learn more about the use of this information or to make choices about receiving personalized advertising provided by third parties, please visit

MoneyGram also allows third parties (affiliates or nonaffiliates) to collect personal information about an individual consumer’s online activities over time and across different websites when a consumer uses MoneyGram’s website or service.

“DO NOT TRACK” SIGNALS – MoneyGram does not respond to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about an individual consumer’s online activities over time and across third-party websites or online services.

CHANGES – MoneyGram reserves the right to modify this Privacy Statement. To the extent required by applicable law, we will notify you and give you the opportunity to opt out of any material change in the way we use or disclose personal information you previously have provided. You can get an updated Privacy Statement by calling us at 1-800-MONEYGRAM (1-800-955-7777) or by visiting our website at