Consumer fraud prevention center

Protecting our customers is a priority

At MoneyGram, few things make us more angry than when people use money transfer services for illegal activities that deliberately defraud and harm consumers. These criminals will lie to convince you to wire money to them, and then you won't be able to get your money back. The best way to stop them is to learn how they'll try to trick you. MoneyGram is committed to educating you so you don't become a victim of fraud.

It's our goal to educate consumers on ways to safeguard their money and personal information and avoid becoming a victim of consumer fraud. Visit our list of common consumer scams to know what to look for. Keep in mind that other scams exist, so it's always safest to use common sense when sending money. The most important tip we can give is, do not send money to someone you do not know.

Visit the sections of our Consumer fraud prevention center for resources, FAQs, and other information to ensure you protect yourself from fraudsters.

Fraud tips to keep by your phone

Many fraudsters target older adults and use the phone to try to trick and cheat them into sending money. They might pressure you or threaten you, or become increasingly aggressive. Help your older relatives by printing this helpful Fraud Prevention Tip Sheet that they can keep by their phones for handy reference.

If you used MoneyGram to wire money as a result of a scam, please complete our form to report fraud online, or call MoneyGram Customer Care Center at
(800) 926-9400.