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Frequently asked questions

Answering frequently asked questions about fraud

The more you know, the safer you'll be and less likely to become a victim of consumer fraud. Here are our most frequently asked fraud-related questions. Click on a question to read the answer.

Fraud FAQs

What do I do if I've been scammed?

What do I do if I've been scammed online?

  • If you were a victim of fraud via the Internet, file a report with your local police and the Internet Crime Complaint Center (ICCC), a partnership between the FBI and the National White Collar Crime Center.
  • If you used MoneyGram to wire money as a result of a scam, please immediately contact MoneyGram at (800) 926-9400 (in Spanish -- (800) 955-7777) if there is a chance the transaction you sent have not yet been received, or complete our form toe Report fraud online.

How do fraudsters fool people?

Fraudsters take advantage of your trust in people. Here are the most common frauds.

What are warning signs of money transfer fraud?

  • Someone you don't know asks you to wire money.
  • Someone asks you to deposit a check and send them back a portion of the money.
  • Someone pretends to be a friend or relative and calls in a crisis, asking you to wire money right away.
  • Someone tells you you've won a prize or contest that you don't remember entering, and asks you to wire money to pay fees, taxes or customs.

Who is most at risk for wire transfer fraud?

Everyone is at risk - fraudsters target everyone. They look for people who appear to be vulnerable, don't know about a scam, and are trusting of others.

Are there risks to money wire transfers?

Yes - when you don't know who you are sending the money to. Wiring money is the same as sending cash. Once you send it, it's gone, and you can't get it back.

Is it safe to wire money?

Yes - when you know who you are sending the money to. Money transfer is a safe, fast, convenient way to get cash to friends and family.

What is money transfer fraud or wire transfer fraud?

Money transfer fraud or wire transfer fraud both occur when scammers convince consumers to wire them money.

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